Reference

Terms & Conditions for Your kongsi88 Account

kongsi88 Terms & Conditions set the rules for opening, using and closing your account, including access to Live Baccarat Prestige, Plinko Drop Arcade and local wallet routes.

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kongsi88 Terms & Conditions for Your kongsi88 Account
CONTACT ROUTES

Get Help With a Terms Question

A clear contact route matters when a policy affects your account or payment status. We keep help close to the account and cashier areas so you can ask about a clause without repeating your whole history. Include your registered phone number, transaction reference and the device you used; never send a password or one-time code. Our support team can explain the applicable account step, identify a missing receipt and direct a request to the right policy contact when access depends on local law.

Team online

Account desk

Use the support entry beside your account controls when you need a Terms & Conditions explanation about phone verification, duplicate accounts, login access or a requested identity check. We can point to the relevant rule and tell you which account detail needs correction.

Wallet status

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, attach the payment receipt and reference number through the cashier support path. We check whether the record is pending, matched or needs a further account confirmation before explaining the next policy step.

Policy request

Ask us to clarify a rule, report a suspected account-security issue or request a correction to your personal details through the account support channel. Describe the change precisely, and we will use the submitted account record to route the request without asking for your password.

ACCOUNT SAFEGUARDS

How We Apply These Account Rules

Our policy work is practical: we connect each account action to a record that can be checked later.

Personal details

We use the details you submit for account access, verification and support handling. Keep your phone number current so a required account step reaches you. If a name or contact detail is wrong, contact us from the account path and identify the field you want corrected.

Cookies and sessions

Cookies and similar session records help keep your sign-in and policy acknowledgement connected to the same browser or device. You can clear browser data, but doing so may sign you out and trigger another phone verification step when you return.

Login security

Your password, verification code and registered phone are account credentials, not support details. We will not ask you to publish them in a payment receipt or message. If a device behaves unexpectedly, sign out, change the password and contact the account desk.

Payment records

We retain transaction references needed to reconcile wallet, QRIS, bank transfer and virtual account activity with your account. A receipt helps us locate the record, while the payment provider may retain its own data under separate terms that apply to that rail.

Retention requests

Some account and transaction records may need to remain available for operational, dispute or legal reasons. If you ask what we hold or request removal, we will assess the request against these Terms & Conditions and explain any record that must remain.

Policy changes

When we change these Terms & Conditions, we will make the revised wording available through the policy path linked to your account. Check the date and section that changed before continuing. You can contact us if a new clause affects your account access or payment request.

Terms & Conditions Questions Answered

These common Terms & Conditions questions focus on the account decisions you are most likely to make before opening access. We answer them in plain English and tie each answer to a real step, from phone verification to a DANA receipt or a device session. If your situation is unusual, send the exact clause and account reference through support so we can address your case directly.

The kongsi88 Terms & Conditions explain how you open, use and close an account, how phone verification works, and how we handle wallet, device, game and support records. They also state that access depends on local law, so you should read the policy before entering the lobby.

You may request account access from Indonesia where local law permits. We require accurate registration details and a clear phone verification step before account access. If the location or eligibility check does not support access, contact us rather than creating another account or using someone else's details.

Keep the DANA or QRIS receipt, transaction time and reference number, then send them through the cashier support path connected to your account. We compare that record with the account activity and explain whether the payment is pending, unmatched or awaiting an additional verification step.

Yes. The same Terms & Conditions apply when you sign in through a mobile browser or desktop browser. A new device or cleared browser session can request phone verification again. Keep your registered phone available and do not share a one-time code while we check access.

Use the account support channel and state the exact detail that needs correction, such as a phone number or name field. Include your registered contact and a short reason, but do not send your password. We assess the request against account-security and retention requirements before updating records.

We may revise the Terms & Conditions when an account, payment or access rule changes. The revised wording will be made available through the policy path, with the applicable date. Read the changed section before continuing, and contact support if you need the effect on your account explained.

Ask through the account support path using your registered phone number and state that you want account closure. We may first check open payment records or unresolved disputes. Some transaction and security records can remain where operational or legal requirements apply, and we will explain that outcome.

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